BPO & Call Center
(International)
Expertise......
Evitech Pty Ltd
Victoria, Australia (Direct Payroll)
Process: Outbound Voice/AUS/B2B/ VEU Programme Designation- Senior Agent- Calling Operations
Period: Dec 2021-Feb 2023
Role and Responsibilities:
- Nature of Work: Work from Home
- Lead Generation
- Google B2B Calling
- AUS Govt Subsidized Offers for HWS/LED
- Sign up for Installation
- MIS
- Training/Induction & Recruitment
- Managing/ Coordination Team-Pan India
- Agent Performance Monitoring
- Reporting to CEO
Bidgap Technologies Pvt Ltd
Process: Outbound Voice/US/Student Loan Consolidation
Designation: Senior Associate Operations
Period: April 2017- Oct 2017
(Process Ended)
Location: Kolkata
Met Technologies Pvt Ltd
Process: Outbound Voice/US/Solar, Online Education, UK Telecom
Designation: Senior Sales CC Executive
Period: July 2015 – March 2017
Location: Kolkata
Clarus Telecom India Pvt Ltd
Process: Outbound Voice/AUS/TelecomService
Designation: Senior Sales Consultant
Period: Aug 2014 – Jun 2015
Location: Kolkata
Role and Responsibilities:
- Voice Process –US/ UK/ AUS
- Outbound Calls
- Targeting B2C/ B2B/ SME/SOHO Customers
- Maintaining Data Sheets
- Continuous
- Outbound Call-Auto Flow/VIci Dial
- Handling Inbound Calls also for Customer Support and Retention
- Screening Popping Data and live Sales
- Forwarding calls to the Compliance for Verification
- Co coordinating with the customers for Payment Schedule and Payments
- Lead Generation /Sales/ live objection handlings
- Training/Induction/Interview & Screening
- MIS
- Team Management & HR activities
- Reporting to TL/Process Manager